Point Zero Global Services Ltd.

Privacy & Cookie Policy

Effective date: August 21, 2026

Point Zero Global Services Ltd. ("Point Zero," "we," "us" or "our") respects your privacy. This policy explains how we handle personal information when you visit pzfingerprinting.com, book an appointment, contact us or receive a service from our Surrey office.

1. Information we collect

Depending on how you interact with us, we may collect:

• contact details such as your name, email address and telephone number;
• appointment details, the service requested and information you choose to include in a message;
• identity and application information required to provide an in-person fingerprinting, police-check or application-support service;
• account information if you choose to use a website account feature; and
• technical information such as browser type, device type, pages viewed, approximate location derived from an IP address and referring website.

Do not send identification numbers, fingerprint images or other sensitive identity documents through our general contact form. Fingerprints are captured in person through the systems used for the service you request; they are not collected by Google Analytics.

2. How we use information

We use personal information to:

• schedule and manage appointments;
• respond to inquiries and provide requested services;
• prepare, transmit or support applications when you authorize us to do so;
• maintain business, transaction and service records;
• protect our website, systems, customers and staff; and
• measure and improve website performance when analytics consent is granted.

3. Service providers and authorized disclosures

We may use service providers to operate our website and deliver services. These may include GoDaddy for hosting, Google Firebase for website functionality, EmailJS for contact-form notifications, TidyCal for appointment scheduling, and Google Tag Manager or Google Analytics for consented analytics.

Depending on the service requested, information may also be transmitted through authorized fingerprinting technology and to the relevant government agency, police service, screening provider or processing partner, including RCMP systems or IdentoGO/IDEMIA systems where applicable. We disclose only the information reasonably required for the service you request or as required by law.

We do not sell personal information.

4. Cookies and analytics choices

Essential storage

Essential browser storage supports security, account sessions, accessibility settings and your privacy preference. These functions may operate without analytics consent.

Optional analytics

Google Analytics is loaded only after you select Accept analytics. Analytics helps us understand aggregated website usage, such as pages viewed, device categories and referral sources. Selecting Decline analytics does not prevent you from using the website or booking an appointment.

Review privacy choices

5. Retention and protection

We retain personal information only as long as reasonably necessary for the purpose for which it was collected, to meet legal or contractual requirements, to resolve disputes and to maintain appropriate business records. Retention periods vary by record type and by the agency or processing system involved.

We use administrative, technical and physical safeguards appropriate to the sensitivity of the information. No website or electronic transmission can be guaranteed to be completely secure.

6. Your choices and access rights

You may ask about the personal information we hold about you, request correction of inaccurate information or withdraw consent where consent is the basis for processing. Some records may need to be retained or processed to complete a requested service or meet legal obligations.

To make a privacy request, contact us using the details below. We may need to verify your identity before responding.

7. External websites

Our website may link to government agencies, social networks and third-party booking or processing services. Their privacy practices are governed by their own policies.

8. Updates to this policy

We may update this policy as our services, technology or legal obligations change. The effective date above identifies the current version.

9. Contact us