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Frequently Asked Questions

Find quick answers to the most common questions about our identity verification and background check services.

You must bring **two valid pieces of government-issued identification**. At least one must be a **photo ID**. Accepted IDs include: Passport, Driver's License, Permanent Resident Card, Citizenship Card, and Provincial ID Cards. Please ensure all documents are not expired.

The actual appointment for digital fingerprinting usually takes between **10 to 15 minutes**. The results are then securely submitted to the RCMP. If no criminal record is found, the RCMP typically processes applications within **7 to 10 working days**. If a record is found, it can take up to 120 days or more.

A **Canadian Police Check** (Level 1 or 2) is name-and-date-of-birth based. **ECPIC** (Electronic Police Information Check) is a computerized search of the National Repository of Criminal Records. While both are fast, some employers or organizations specifically require fingerprint-based checks (Certified Criminal Record Check) for higher security clearance.

**Yes.** If you have been denied entry to the USA due to a criminal record, you can apply for an I-192 or I-212 waiver. Our team assists in gathering the required court documents, fingerprints, and preparing a complete application package to help you regain travel access.

For your convenience, we accept multiple payment methods:
  • Cash
  • Debit Cards
  • Credit Cards (Visa, Mastercard, Amex)
  • E-Transfer (E-TFR)

While we do try to accommodate walk-ins, we highly recommend **booking an appointment** to ensure you are seen promptly. Booking online through our website takes less than 2 minutes and guarantees your slot.

Employment verification enables us to verify a candidate's employment history, including previous job titles and descriptions including the start and end dates. Our highly professional team will contact the former employers to verify all the required information, including the accuracy of all information on the candidate's consent form. Similarly, Our experts also contact former educational institutes to verify the candidate's education and credential information that was provided.

**Absolutely.** Running a check before an offer ensures you are hiring a candidate with a clean record and verified credentials, significantly mitigating risk for your organization and ensuring a safe workplace environment.

Vulnerable sector checks must be **initiated by your local police department**. However, if they require you to provide fingerprints as part of that check, we can officially capture and submit those digital fingerprints for you.

We highly recommend checking with your employer *before* the appointment. Because our services involve immediate processing and submission to official databases (like the RCMP), **fees are non-refundable once the service has been performed**.

**Yes.** For basic name and date-of-birth based checks (CPIC), we can often provide results within the same day, sometimes in less than an hour, depending on the volume and system availability.

Still have questions?

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Call us

(+1) 778-297-2000

Visit us

203-12885 80th Avenue, Surrey, BC